Refund policy

Last updated: August 2026

We want you to love your danchel ritual. Every order is backed by our 30-Day Glow Guarantee. This policy explains how returns, refunds, and the guarantee work.

Our 30-Day Glow Guarantee

If you're not happy with your danchel products, contact us within 30 days of delivery and we'll make it right with a refund. Because these are personal-care products, you don't need to ship anything back for a guarantee claim — just reach out and tell us what didn't work for you.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery with your order number and a photo of the issue. We'll arrange a free replacement or a full refund, including any shipping cost.

How to start a return or refund

Email us at contact@danchel.shop with your order number and the reason for your request. We typically respond within 1-2 business days and will guide you through the next steps.

Refunds

Once your refund is approved, it is issued to your original payment method. Please allow a few business days for it to appear, depending on your bank or card provider.

Hygiene note

For health and hygiene reasons, we generally cannot resell opened personal-care products, so we usually do not require you to return them for a guarantee claim. This does not affect your rights regarding damaged, defective, or incorrect items.

Cancellations

If you need to cancel or change an order, contact us as soon as possible. We process orders quickly, so we can only make changes before an order has been shipped.

Contact

MG Prime Market LLC (danchel)
30 N Gould St, Sheridan, WY 82801, United States
Email: contact@danchel.shop